Frequently Asked Questions

Do you offer free dental consultation?

Yes, we do offer free dental consultations. Any questions regrading your treatment can be discussed with the dentist. In order to have a consultation with the dentist, you must fill out the New Patient Registration forms. Although it is free consultation, you are being advised by the dentist and would constitute you as a patient at our clinic and therefore we require the forms to be filled out. Consultations last between 15 to 30 minutes.

What is your New Patient procedure?

On your first visit, please bring a piece of photo I.D. (ie. driver’s license, health card, Ontario I.D. etc.), and your medication(s) list (if any). If you have dental benefits, please bring your insurance card. Arrive 15 minutes before your appointment to fill out the New Patient Registration Form, Medical History Form, Patient Consent Form and the Office Financial Policy.

I have my dental coverage with my insurance. Can you submit the claim for me?

Yes, we can submit your claim in your behalf. Many insurance plans allow for the assignment of benefits to pay directly to the dentist — therefore the patient will only have to pay the difference. Please provide us ahead of time before you scheduled appointment date with your insurance details (insurance company, policy number, certificate number) so that we are able to obtain a breakdown of what your insurance covers in order for your appointment to run smoothly.

What if I need to cancel or change my appointment?

We see our patient on appointment basis and we serve this time especially for you. If you cannot keep your appointment, we do require a 48-hour notice in order to avoid any cancellation fees. The notice is required so that we are able to give your appointment time to another patient. As a courtesy to you, we provide phone calls to remind you of your upcoming appointment.

How much does a cleaning cost?

This will depend on patient based on many factors: how many teeth are left; when was the last time a cleaning was performed; how often are you brushing and flossing; is there a plaque below the gums; how much time will it take to thoroughly do dental cleaning.